THIRUVANANTHAPURAM: The city airport managed by Adani Airport Holdings Limited (AAHL) has received Airport Council International‘s level-2 certification for providing better customer experience.
In the last 12 months, the airport has implemented numerous initiatives to enhance the passenger experience and ensure seamless travel.
The introduction of e-gates at both terminals has significantly improved the check-in process, while the expansion of retail and F&B outlets has provided passengers with a wider array of options.
By prioritising passenger feedback, the airport has gained valuable insights into customer needs.
The level-2 accreditation is awarded based on airport culture, governance, operational improvement, customer strategy, and customer understanding, said a press release.
The ACI’s Airport Customer Experience Accreditation developed by ACI is a multilevel programme designed to guide airports in achieving excellence in customer experience management.
